Operating expenses

The Group’s operating expenses increased 32.1% to 451.4 bln RUB in 2012. Excluding the impact of the acquisitions of VBI Group, DenizBank and Cetelem, operating expenses increased 26.1%.

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RUB bln

2012

2011

Change, RUB bln

Change, %

Staff costs 245.8 201.3 44.5 22.1
Depreciation of premises and equipment 51.8 42.4 9.4 22.2
Administrative expenses 30.7 22.5 8.2 36.4
Repairs and maintenance of premises and equipment 29.8 24.8 5.0 20.2
Taxes other than on income 19.3 11.7 7.6 65.0
Telecommunication expenses 19.1 10.8 8.3 76.9
Operating lease expenses for premises and equipment 16.8 10.4 6.4 61.5
Advertising and marketing services 9.6 5.1 4.5 88.2
Consulting and assurance services 7.3 3.5 3.8 108.6
Other 21.2 9.3 11.9 128.0
Total operating expenses 451.4 341.8 109.6 32.1

By far the largest increase of the Group’s operating expenses came in staff costs. These increased 22.1% (or 44.5 bln RUB) to 245.8 bln RUB for the whole Group. Excluding the effect of the abovementioned acquisitions, staff costs increased 17.9%. Personnel expenses in Sberbank standalone increased in 2012 mostly as a result of the continuing policy of gradually bringing the pay level of all categories of personnel across Russia in line with the market.

The Group’s other operating expenses increased 46.3% (or 65.1 bln RUB) to 205.6 bln RUB in 2012 (37.9% excluding the effect of the abovementioned acquisitions). Their growth is attributable mostly to higher depreciation of premises and equipment, administrative expenses, telecommunication expenses, and operating lease expenses for premises and equipment. In Sberbank standalone, growth of these expenses was driven mostly by continuing investments in modernization of Sberbank’s branch network and IT systems.

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