Abbreviations
AI Accident Insurance
В2В Business to Business
В2С Business to Customers
BDC Business Development Centre
СЕО Chief Executive Officer
CIO Chief Information Officer
CIS Commonwealth of Independent States
CSR Corporate Social Responsibility
CSO Customer Service Outlet
DP The Disabled People
DRCC Department of the Regional Contact Centre
EDCS Electronic Document Circulation System
EMEA Europe, Middle East and Africa
FT Financial Times
FTS Federal Tax Service
GRI Global Reporting Initiative
HR Human Resources
IR Investor Relationship
IT Information Technologies
LBS London Business School
LMS Learning Management System
OJSC Open Joint-Stock Company
PMS Performance Management System
PR Public Relations
PwC PricewaterhouseCoopers
QMS Queue Management System
RAS Russian Accounting Standards
SaaS Software as a Service
SLA Service Level Agreement
SPO Secondary Public Offering
UDCC Unified Distributed Contact Centre
UCMS Uniform Complaint Management System
UNEP United National Environment Programme
VIP Very Important Person
VMI Voluntary Medical Insurance
ZAO Closed Joint-Stock Company