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27. Operating Expenses

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In billions of Russian Roubles Note 2012 2011
Staff costs 245.8 201.3
Depreciation of premises and equipment 14 51.8 42.4
Administrative expenses 30.7 22.5
Repairs and maintenance of premises and equipment 29.8 24.8
Taxes other than on income 19.3 11.7
Telecommunication expenses 19.1 10.8
Operating lease expenses for premises and equipment 16.8 10.4
Advertising and marketing services 9.6 5.1
Consulting and assurance services 7.3 3.5
Other 21.2 9.3
Total operating expenses 451.4 341.8
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