27. Operating Expenses
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| In billions of Russian Roubles | Note | 2012 | 2011 |
|---|---|---|---|
| Staff costs | 245.8 | 201.3 | |
| Depreciation of premises and equipment | 14 | 51.8 | 42.4 |
| Administrative expenses | 30.7 | 22.5 | |
| Repairs and maintenance of premises and equipment | 29.8 | 24.8 | |
| Taxes other than on income | 19.3 | 11.7 | |
| Telecommunication expenses | 19.1 | 10.8 | |
| Operating lease expenses for premises and equipment | 16.8 | 10.4 | |
| Advertising and marketing services | 9.6 | 5.1 | |
| Consulting and assurance services | 7.3 | 3.5 | |
| Other | 21.2 | 9.3 | |
| Total operating expenses | 451.4 | 341.8 |